Frequently Asked Questions

Placing an Order

How do I place an order?
Browse our store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your delivery details and confirm your order.

Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes. We will do our best to assist you before your order is dispatched. Once dispatched, changes may not be possible. Contact Us.

Payment Methods

What payment methods are accepted?
We accept Cash on Delivery (COD), EasyPaisa, and Bank Deposit. Available payment options are displayed at checkout.

Is Cash on Delivery available?
Yes, Cash on Delivery is available for orders across Pakistan.

Delivery

What are your delivery charges?
Delivery is FREE on orders of Rs. 2,500 or more. A flat delivery charge of Rs. 200 applies to orders below Rs. 2,500.

How long does delivery take?
Delivery typically takes 3–5 business days across Pakistan. Delivery times may vary depending on location and other conditions.

Do you deliver nationwide?
Yes, we deliver across Pakistan.

Order Tracking

How can I track my order?
Once your order is shipped, you will receive a confirmation with tracking details via SMS or email. You can also Track Your Order or Contact Us for an update.

Returns & Exchanges

What is your return and exchange policy?
Please visit our Return & Exchange Policy page for full details. If you have a specific concern, please Contact Us directly.

What if I received a damaged or incorrect product?
We apologize for any inconvenience. Please Contact Us as soon as possible with your order details and a photo of the item, and we will resolve the issue promptly.

Customer Support

How can I contact customer support?
You can reach us via phone, WhatsApp, or email. Visit our Contact Us page for full details. Our support team is available Monday–Saturday, 9 AM–6 PM.